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With your diagnostic data in
hand, we conduct an interactive workshop with your executives
and senior managers to help you explore,
discuss and fully understand what
your employees and customers had to say, and what we found.
We don’t just tell you what your key “Current
State” strengths, issues and opportunities are – through
our discovery process you draw your own conclusions. Your Senior
Management will leave with a comprehensive picture of what
is working well and what is not working well in a number of
arenas: |
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- The extent to which people understand the
long term, big picture goals of the company
- Technical, business and service or production
processes
- Decision-making, communication, solution-seeking,
innovation
and other processes
- Customer satisfaction and brand perception
- Alignment among functions and departments,
and perceived compatibility of performance targets
- “People” dimensions
- Job satisfaction and ability to do give
best effort
- Empowerment and control over work
- Motivation, morale and commitment
- Reward and recognition
- Training and development
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| One thing we do that is different
is ask you to wait until you have completed the next step – agreement
on a Vision of your preferred future state -- to define which
of our diagnostic outcomes are most important to act on, rather
than leaping in to solving “Current State” issues. |
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