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Too
often, we find that conflicting goals among product development,
manufacturing, purchasing
and finance at the Executive level
translate into competing targets and lack of cooperation
among these functions down through the organization.
This
in turn, generates employee cynicism
about the change process.
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We
ensure cross-functional alignment around Vision, strategy,
high level key goals and performance targets is well established
in your Executive Operating Group before involving the organization
in the change process.With
alignment established, we work with your management in every
function to drive high level vision, strategy and goals down.
- At the functional and departmental levels,
we will conduct management working sessions to ‘deploy’ the
Vision and strategic goals into what is meaningful for each
function and department.
For example, one airline
had a high level vision and goals that included “safety”.
For the pilots and cock-pit crew, this vision deployed
into improving and religiously carrying out pre-flight
checking procedures, enhancing team work and clarifying
roles and responsibilities; For maintenance, it meant
a ‘quality obsession’ mindset, rigor in carrying
out routine repairs and ‘going beyond the call
of duty’ and ensuring parts and tools were on-hand;
For catering, ensuring that food was fresh, uncontaminated,
and well-prepared.
- We also work with functions and departments
to translate the higher level, aligned goals into specific,
measurable
objectives throughout the organization that are consistent
and mutually reinforcing.
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